Terms
Terms of service
Last updated: [Last-updated date to be provided]
Working draft, not reviewed by a lawyer. Not to be treated as final before validation.
Purpose
SkyVoice is a service published by Skylerlabs AI: an AI voice agent connected to a business's phone line, answering calls, understanding the caller's request, and acting on it directly.
Acceptance
Using the service constitutes acceptance of these terms.
Service and plans
See /pricing for the current Starter/Pro/Scale/Enterprise plans and their quotas — figures are not duplicated here, to avoid maintaining two sources of truth.
Customer account
The customer is responsible for providing accurate information and for the security of their login credentials.
Billing and payment
Billed via Stripe (outside Morocco) or [Moroccan payment provider, to be determined] for Morocco, on a monthly cycle. [Quota-overage handling — to be decided with Achraf; the overage mechanism is not yet settled internally, no firm rule is written here until it is.]
Termination
[To be provided — termination terms and notice, for both the customer and SkyVoice.]
Liability
SkyVoice provides an automated phone-assistance tool; the customer remains responsible for the final operational decisions taken in their business (e.g. a mis-recorded appointment stays the customer's operational responsibility) — standard B2B SaaS liability framework. [This section is the most legally sensitive in this whole document — to be drafted and validated by a lawyer.]
Intellectual property
The service, the SkyVoice brand, and Skylerlabs AI remain the property of Skylerlabs AI.
Changes to these terms
SkyVoice may modify these terms, with notice.
Ownership of customer data
[To be provided — the customer keeps ownership of their data; terms for retrieval/deletion on cancellation.]
Governing law
[Jurisdiction to be determined with the lawyer — depends on the company's legal structure and the countries served, not guessed here.]
Contact
contact@skyvoiceai.com.