Security
Security isn’t an option — it’s the architecture.
Isolation between organizations
No tool the agent can call ever takes another organization’s data as an argument — enforced at the model layer, not by a prompt rule. A customer’s account can only ever reach its own callers’ data, never another organization’s on the platform.
Confirmation in writing
Every appointment is confirmed by SMS or WhatsApp, leaving a verifiable record — not only a spoken promise on the call.